Our Policy

Cancellation Policy

A CANCELLATION FEE will be charged to ALL clients who cancel 24h prior to booked appointment. We have no option but to implement this policy as we have experienced an influx of last minute cancellation/no shows. Fee will be charged at 20% of booked services, or £10 if services booked are of a lesser value. Failure to comply will result in restrictions on future bookings. However, we do offer text reminders 48h before appointments which allows you to cancel with a quick reply to your text. This gives you a 24h window to cancel your appointment before being charged the CANCELLATION FEE.